Terms & Conditions

Once a booking request is received and confirmed by our office in writing, the following T&C’s apply.

Corporate Housing provide a licence to occupy the accommodation on terms for the period agreed. This agreement does not and is not intended to create a residential tenancy agreement or any rights that attach to such an agreement.

Number of Guests

Accommodation is provided for the Guest or Guests whose name appears on the Agreement. Persons whose name do not appear on the Agreement including but not limited to family, friends and partners require further approval prior to residing in the apartment. Please contact the Corporate Housing office.  Additional charges may apply for accommodation of extra guests. 

Lost Keys

Lost keys or keys locked inside the apartment will require attendance by a Corporate Housing staff member. Lockouts will incur a fee of $140, plus the replacement costs of all keys & swipes as necessary. All costs are payable by the Guest.

Return of keys

All keys must be returned by 10am on the scheduled date of departure. Accommodation charges will continue until the keys are returned to Corporate Housing.


Contracts provide for all utility connection and usage costs during the term of your stay. The utilities are capped at $8 per day, which is above the average usage cost, even taking into consideration seasonal variations. Heating and Air-conditioning units must be turned off when the apartment is unoccupied, or it is likely that the utility costs may exceed the usage allowance, and in this case, the Guest would be charged for the excess usage and a copy of the utility invoice can be provided upon request for verification.

Apartment Contents / Services

All accommodation and services as provided to the Guest defined in the Agreement is for their sole use. Subletting of parking spaces, subletting of the housing, in part or whole, loaning of apartment contents or Internet equipment is not permitted.


Unless defined in the Agreement, parking is an additional cost and subject to availability. Please contact Corporate Housing. 


A cleaning service with linen change is also available upon request. The service provided does not include cleaning cookware, ovens or grills.


  • Exit cleans do not include cleaning cookware or ovens & grills. If this is required after a Guest departure an additional hourly rate will be charged to the Guest as recorded on the License agreement.
  • The exit clean quoted on the Agreement fee is based on the assumption that the premises vacated by the Guest will be left in a clean & tidy condition.
  • Should an apartment require cleaning on vacate that is above and beyond reasonable requirements, excess charges will apply and photographs provided for verification.

 Payment Terms

Accommodation payments are due monthly in advance at all times. The weekly rates quoted are based on payment by EFT. Surcharges may apply to use of Credit Cards.

Apartment Type

All information and photographic material presented on the website and in promotional files is indicative and provided in good faith. It provides an indication of the style and standard of accommodation and may not represent the exact layout and furnishings of the particular apartment you stay in. Apartments are styled for photographic purposes and may not contain exact items. Should an apartment becomes unavailable due to unforeseen circumstances, Corporate Housing may provide equivalent or upgraded accommodation for the same rate.


An up front security deposit equivalent to two weeks accommodation rate may be required in order to secure the booking and is refundable, pending satisfactory inspection of the property.

Office Hours

For general inquiries and information please call only within the business as listed

8am – 6pm Monday – Friday (Eastern Standard Time)


Please contact our office during business hours if there are items that require attention. In the event that the item does not require technical assistance, a call out fee may be payable.

Urgent Repairs

The guest is required to notify our office immediately of the need for any urgent repairs. This is of particular importance when the item, if left unaddressed, might lead to further damage to the apartment or furnishings. Examples may include but are not limited to: leaking or blocked water source (drain, shower, tap etc), flood damage, electrical faults, carpet damage/ serious stains and the like. Corporate Housing provides a 24/ 7 contact number for urgent maintenance issues.

Emergency Calls

A 24 hour call service is provided and calls made outside business hours should only be made in the event of an emergency. A staff member will be available on the office number + 61 2 9958 3000 & by following the prompts. Please do not call outside of hours if the issue can wait until working hours. For Police, Fire or Ambulance please phone 000 immediately.

Contents Insurance

Insurance of personal items is the responsibility of the Guest.


Keys will be provided for adult guests as defined on the Agreement but will not exceed the number of bedrooms of the housing provided.


When utilising the Housing provided please respect your neighbours’ right to “quiet enjoyment”. If you experience unacceptable behavior of others within the building, please contact our office in business hours.

Internet Services

Where provided, Internet Service components must be returned complete when vacating. This service is provided for the Guests sole use and cannot be loaned, used by a third party or removed from the property.


If you receive any mail not addressed to yourself, please do not open, cross out the address and redirect the mail by writing “try Unit2, 181 High Street, Willoughby NSW 2068 ” and then place in an Australia Post mailbox. This will enable Corporate Housing to forward mail to our previous guests, thank you.

No Smoking

All apartments are Non Smoking unless specified and listed on the Agreement. Charges may apply if evidence of smoking inside the apartment is found upon vacate.  


No plants are to be placed on the carpet in apartments. Any related damage is chargeable to the client.


Pets are not permitted within Corporate Housing apartments unless specified and listed on the License agreement. 


Should a smoke alarms be activated by a guest activities, costs are the responsibility of the Guest. Any cost incurred, such as attendance of the Fire Brigade will be forwarded to the Guest. Please do not remove smoke alarms. If your smoke alarm is beeping, please contact Corporate Housing to change the battery. You will be responsible for any damage caused by removing a smoke alarm.

NOTE! Please ensure the range hood is utilised (when available), whilst cooking and windows opened to air the apartment when strong cooking odours are present.


Each apartment is furnished individually with varying inventory and con figuration. Furnishings damaged, stained, left unclean or removed will result in the Guest as defined by the Agreement incurring cost associated with the repair, replacement or cleaning of such items.

Missing / Damaged Items

Guests will inform Corporate Housing of any items damaged or removed during their stay, and that cost for those items damaged / stained / missing will be paid by the Guest. A sample of the items included but not limited to, are as follows, cookware, keys, remotes, swipes, cutlery, furniture, towels, sheets, stains on carpets etc. Guests should take care to ensure that when occupying an apartment that the following, but not limited to the following, should be performed, ensure that all windows, the balcony & front doors are locked, ensure all electrical items are switched to the off position such as washing machines, clothes dryers, dishwashers, air conditioners, heaters and the like. All kitchen electrical items and all cooking facilities should be switched off, also ensure all taps / showers are in the off position to prevent flooding and/or water damage. When cooking on the cooktop or using the oven always be in attendance and do not allow fats/oils or the like to splash on the heating element/flame or surrounding areas, or catch fire. Do not plug non compatible electrical items into power points. Do not attempt repairs within the apartment. Do not bring flammable or flame starting items/liquids into the apartment.


All Kitchenware must be maintained and left in a clean usable condition prior to departure. Cleaning of kitchenware items are not included in weekly cleans or the one off exit clean.  All burnt, damaged, stained, missing or unclean cookware will result in the guest incurring the cost of the cleaning or replacement of such kitchenware.

Apartment Access

Corporate Housing retains the right to access the Housing as defined by the Agreement for maintenance, cleaning, showings or inspections during the booking period with reasonable notice. Where possible, we will give 24 hours notice and accommodate your personal engagements.

Body Corporate Rules

It is expected that all Guests will abide by Body Corporate rules and requirements.

Minimum Terms & Notice

Written notice of departure is required in accordance with the Agreement. Generally, 21 days notice of departure is required and minimum terms will be specified on your Agreement. Alternatively, you may provide a confirmed departure date prior to arrival, which will be noted on your Agreement. Notice will be received between Monday and Friday (excluding public holidays) no later than 4pm (Eastern Standard Time) on each working day. In the event of an unexpected or early departure during your stay, we will aim to re-book the apartment. Any days we are able to re book inside the minimum term commitment will be refunded.


Please contact our office 48 hours prior to vacating to make arrangements for key collection. Vacate time is 10am on day of departure. Please ensure your apartment is left in a clean and tidy condition. Please report any maintenance items that require attention.

Personal items left in the apartment after the confirmed vacate time will be treated as unwanted items and disposed off accordingly. A removal fee may be payable in instances such as, a large amount of items are left and if the item/s cannot be disposed of via the normal complex waste disposal system.

Most Important

Corporate Housing personnel are here to assist, if you have any questions please contact our office.